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January 28, 2025
"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to life."
May 24, 2022
More consumers today are choosing to engage with brands and businesses via digital means than ever...
May 17, 2022
If you’re reading this article, you’ve probably heard people talking about these things called...
May 12, 2022
Businesses are all wondering how they can do more with less, serving customers at scale while...
April 19, 2022
$429 billion. That’s what’s generated by shopping on social networks around the world. And this...
April 13, 2022
More than 1 out of 4 consumers claim to have purchased a product via a social network (Yougov,...
March 22, 2022
People want to access customer service on their terms. In fact, 66% of adults say that valuing...
March 15, 2022
A lot of people talk about the “customer journey” as though it’s a tangible object. But the truth...
March 8, 2022
CRM is the acronym for Customer Relationship Management. The philosophy of a CRM is simple: putting...
March 1, 2022
12.6 million - That’s the number of UK youth who belong to Generation Z (Gen Z), according to the...
February 22, 2022
This isn’t new news to anyone: It costs companies a lot more to attract new customers than it does...
