The blog for tomorrow's customer relations

Did you know that knowledge transfer can have a significant impact on an organisation's bottom line?...

Running a company means that you have a lot in mind to worry about and one of the burgeoning headach...

The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service ...

ChatGPT has been a widespread phenomenon for a couple of weeks. It is predicted to be an innovation ...

We are witnessing considerable growth in chatbot and customer self-service exploitation from year to...

If you are planning to design and launch a chatbot to provide customer self-service and enhance visi...