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    Customer Experience

    May 12, 2022

    5 Reasons Your Business Needs an Ecommerce Chatbot

    Businesses are all wondering how they can do more with less, serving customers at scale while...

    Customer Experience

    April 19, 2022

    How Does Live Shopping Improve the Customer Experience?

    $429 billion. That’s what’s generated by shopping on social networks around the world. And this...

    Customer Service
    Customer Experience

    April 13, 2022

    The 7 Advantages of Social Commerce

    More than 1 out of 4 consumers claim to have purchased a product via a social network (Yougov,...

    Customer Service

    March 22, 2022

    Customer Service Automation: A Guide to Scalable Customer Support

    People want to access customer service on their terms. In fact, 66% of adults say that valuing...

    Customer Service

    March 15, 2022

    The Ins and Outs of Customer Journey Touchpoints

    A lot of people talk about the “customer journey” as though it’s a tangible object. But the truth...

    Customer Service

    March 8, 2022

    CRM Database: What Is It and What Are Its Benefits?

    CRM is the acronym for Customer Relationship Management. The philosophy of a CRM is simple: putting...

    Customer Experience

    March 1, 2022

    What Type of Customer Experience Is Generation Z Expecting?

    12.6 million - That’s the number of UK youth who belong to Generation Z (Gen Z), according to the...

    Customer Experience

    February 22, 2022

    The Many Benefits of Customer Loyalty Programs

    This isn’t new news to anyone: It costs companies a lot more to attract new customers than it does...

    Customer Service

    February 15, 2022

    [Infographic] The State of Customer Service in the Insurance Industry in 2022

    What are the latest customer service trends in the insurance industry? How are the interactions...

    Customer Experience

    February 8, 2022

    Understanding the Metaverse and its Potential for Customer Experience

    The metaverse: the concept that’s gotten a lot of buzz recently. Some think it’s a passing trend....