The blog for tomorrow's customer relations

For years, many brands and businesses have believed that offering a greater variety of customer serv...

The digital customer relations revolution has arrived and it is here to stay. Consumers are increasi...

If you’ve found yourself doing a lot more shopping online over the past year, you’re not alone. As t...

Oftentimes when we talk about customer self-service solutions, we focus primarily on how they can su...

We’re big believers in the value that chatbots can bring to any brand and their customers. In fact, ...

If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end th...