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On MAY 12, 2020
The Power of Customer Self-Service for Driving Conversions Along the Purchase Journey
A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a ...
On MARCH 31, 2020
Voice Bots Are the Future of Customer Service
What do today’s customers need from customer service? For starters, they expect immediacy: 98% belie...
On MARCH 9, 2020
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later thi...
On FEBRUARY 26, 2020
Why – And How – Should Customer Satisfaction Be Measured?
Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring sus...
On FEBRUARY 6, 2020
8 Questions To Ask Before Launching Your Chatbot
A chatbot, or bot, is a computer programme which simulates natural human conversation to enable dial...
On JANUARY 21, 2020
What Is Customer Self-Service?
Customer self-service is a concept that has steadily gained steam across brands and businesses of al...
Quality Manager - Key Account in the Energy Sector