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On DECEMBER 15, 2020
What’s the Real Difference Between Customer Success and Customer Experience?
There are so many words to describe how brands manage customer relationships today that you’d probab...
On DECEMBER 1, 2020
Make Your Website Customer Self-Service Friendly
Today’s online consumers want to go from point A to point B as quickly as possible whenever visiting...
On OCTOBER 12, 2020
Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season
As we head into the holidays, with fears mounting around COVID-19’s anticipated “second wave,” it’s ...
On AUGUST 25, 2020
The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?
In the realm of customer self-service, there always seems to be two camps: companies that prefer dyn...
On JULY 28, 2020
How Customer Self-Service Can Come to the Rescue During a Crisis
Faced with the current health and economic crisis, many brands have had to shift their operations en...
On MAY 26, 2020
Dynamic FAQ: Definition, Benefits, Use Cases
If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was ...
Quality Manager - Key Account in the Energy Sector